Dog sizes and aesthetic perception are extremely individual, so sometimes a new size or even a return has to be made.
So if you want to make a size exchange or cancel part of your order / the entire order, we will help you and ask you to observe the following points.
Thank you in advance for your effort!
• We offer a 14-day right of return and exchange*, from the time of delivery.
• Please fill out the form provided (here for download) and add it to your Return and send it to our return address (please note that we do not cover the return costs):
GF Pia von Ramin
Volksdorfer Weg 103a,
• If the size is exchanged, you will automatically receive your new desired size free of shipping costs sent as soon as we have received the goods*
• We can only clearly assign the return if you state your name and order number.
• Please leave the original labels on the goods and use them for the return the original packaging.
• In the event of a cancellation, we will refund you the amount paid using the respective payment method after the incoming goods inspection.
Please understand that it can take up to 10 days to process and refund the amount can take advantage of. How and when the refunded amount is available depends on the payment method and the institute.
Exchange requests can only be considered in size, color or items with the same or lower value and only within Germany. If an item is more expensive, please order it again. We would be happy to reserve the exchange item for you. Simply send us an email to firstname.lastname@example.org.
YOU WILL FIND MORE INFORMATION ABOUT YOUR RIGHT OF WITHDRAWAL HERE